Frequently Asked Questions

Find answers to common questions about our community, leasing, amenities, policies, and resident services.

General Community Questions

What are your office hours?

Our leasing office is open:

Monday-Friday: 9:00 AM-6:00 PM

Saturday: 10:00 AM-5:00 PM


Our team is available to assist with apartment tours, leasing inquiries, resident services, and maintenance requests.

Is the community pet friendly?

Yes! We are a pet-friendly apartment community in Pasadena, TX, welcoming residents and their pets.

What types of floor plans do you offer?

We offer a variety of spacious floor plans, including:

  • 1-Bedroom Apartments
  • 2-Bedroom Apartments
  • 3-Bedroom Apartments
  • Select Two-Story Townhomes
Where are you located?

Our community is conveniently located in Pasadena, Texas, providing easy access to major employers, shopping centers, schools, and entertainment throughout the Southeast Houston area.

What makes your community unique?

Our community stands out by offering apartment homes with attached garages as well as spacious three-bedroom, two-and-a-half-bathroom two-story townhomes. These unique floor plans provide residents with added space, privacy, and convenience that are rarely found in traditional apartment communities.

Do you offer furnished units?

No, furnished apartments are not currently available.

Is smoking permitted on the property?

No. Our community is a smoke-free property.

Leasing and Application Process

How do I schedule a tour?

Scheduling a tour is easy. Prospective residents can book a tour online through our website or contact the leasing office directly.

What documents are required to apply?

Applicants must provide:

  • Valid government-issued photo ID
  • Proof of income.
What are the income or credit requirements?

Applicants must demonstrate a gross monthly income of at least three times the monthly base rent. Additional screening criteria may apply.

How do I apply?

Applications can be completed quickly and securely through our online leasing portal.

Is renters insurance required?

Yes. Renters insurance is required for all residents.

How long does the approval process take?

Most applications are processed within 24 to 48 hours.

Do you offer short term leases?

Yes. Short-term lease options may be available based on current availability.

Do you run background and credit checks?

Yes. All applicants are subject to credit, criminal, and rental history screenings.

Pricing, Fees, & Deposits

How much is the security deposit?

Security deposit requirements may vary. Please contact our leasing office for current deposit information and move-in specials.

Are any utilities included in the rent?

No utilities are included in the monthly rent.

What utilities am I responsible for?

Residents are responsible for:

  • Electricity
  • Cable services
  • Internet services
When is rent due and what payment methods are accepted?

Rent is due on the 1st of each month. Residents may pay online using:

  • Bank account (ACH)
  • Credit Card
  • Debit Card


Cashier's checks are also accepted

Move-In, Lease Terms

What lease terms do you offer?

We offer flexible lease terms ranging from 1 to 15 months.

What is required on move-in day?

Before receiving keys, residents must provide:

  • Move-in payment
  • Electricity account information
  • Proof of renter's insurance
Do you allow subletting or lease transfers?

Lease transfers may be permitted with management approval. Please contact the leasing office for specific requirements.

What is your move-out policy?

Residents are required to provide a 60-day written notice to vacate before moving out.

Amenities & Lifestyle

What amenities do you offer?

Residents enjoy a variety of premium community amenities, including:

  • 24-hour fitness center
  • Resort-style swimming pool
  • Outdoor grilling areas
  • Playground
  • Dog Park
  • Resident Clubhouse
  • Business Center
  • Attached Garages in select homes  
Are amenities open 24/7?

The fitness center is available 24 hours a day for resident use. Other amenities operate during designated community hours.

Can residents reserve amenity spaces for private events?

Yes. Residents may reserve the clubhouse for private events with:

  • $175 non-refundable fee
  • $500 refundable security deposit
Is Wi-Fi available in common areas?

Yes. Complimentary Wi-Fi is available throughout the clubhouse.

Do you offer a guest suite for visitors?

No, guest suites are not available.

Is parking available onsite?

Yes. Onsite parking is available for residents and guests.

Do you offer EV charging stations?

No, electric vehicle charging stations are not currently available.

Is bike storage available?

No dedicated bike storage is currently offered.

How does package delivery work?

Packages are conveniently delivered directly to residents' apartment homes.

 Do you host resident events or community activities?

Yes. Residents can participate in various community events and social activities throughout the year.

Guests

Are guest suites available for visitors?

Guest suites are not available at this time. 

Is guest parking available?

Yes. Guest parking is available onsite.

How do guests access the community?

Guests may enter the community using access provided by the resident they are visiting.

Accessibility

Is the community accessible for individuals with disabilities?

Yes. Our community offers accessibility features designed to accommodate residents and visitors with disabilities.

Are amenities and common areas accessible?

Yes. Community amenities and common areas are accessible.

Is accessible parking available?

Yes. Designated accessible parking spaces are available throughout the community.

Pets

Are pets allowed?

Yes. Pets are welcome in our community.

Are there breed restrictions?

Yes. Certain breed restrictions apply. Please contact the leasing office for additional details.

How many pets are allowed per apartment?

Residents may have up to two pets per apartment home.

Are service animals permitted?

Yes. Service animals are welcome in accordance with applicable fair housing laws.

Do you offer pet amenities?

Yes. Residents have access to an onsite dog park.

Is there a pet deposit or a pet rent?

Our pet policy includes:

  • $150 pet deposit
  • $400 pet fee
  • $25/monthly pet rent per pet

Neighborhood

What neighborhood is the property located in?

Our community is located in Southeast Pasadena, offering convenient access to Houston, Deer Park, Clear Lake, and surrounding employment centers.

What shops, restaurants, and grocery stores are nearby?

Residents enjoy easy access to numerous shopping, dining, and grocery destinations.

Grocery Stores & Shopping

  • Walmart
  • H-E-B
  • Shopping Centers along Crenshaw Road


Popular Nearby Restaurants

  • Johnny Tamale Cantina
  • Olive Garden
  • Texas Roadhouse


Entertainment & Retail

Baybrook Mall, located approximately 10 minutes away, featuring shopping, dining, and entertainment options.

What schools is the property zoned to?

Residents are zoned to schools within the local district, including:

  • Turner Elementary
  • Lomax Middle School
  • Bondy Intermediate
  • Memorial High School.
What universities are close by?

Nearby higher education opportunities include:

  • San Jacinto College South Campus
  • University of Houston
  • University of Houston Clear Lake
  • Lee College.
How close is public transportation?

The nearest public transit stop is approximately 5 miles away, or about 8 minutes by car.

Resident Resources

How do I pay my rent?

Rent payments can be made conveniently through the Resident Portal App.

How do I renew my lease?

Residents can renew their lease through the Resident Portal App or by contacting the leasing office for assistance.

How do I submit a maintenance request?

Maintenance requests can be submitted quickly and easily through the Resident Portal App.

Is there an online portal for residents?

Yes. Residents have access to an online portal for rent payments, maintenance requests, lease renewals, and account management.

Do residents get partner perks or discounts?

Yes. Residents may enjoy access to exclusive partner benefits and community discounts.

Do you offer any services for remote workers?

While we do not offer dedicated coworking spaces, residents have access to a business center within the clubhouse for added convenience.